Terms of cooperation

Mediation, pre-mediation counselling and other services are provided to you by:

Mgr. Eva Račková, PhD.
Self-employed person (sole trader)
Ulička 192/21, 949 11 Nitra, Slovakia
Authorisation to perform mediation no. 1063 (listed in the register of mediators at the Ministry of Justice of the Slovak Republic)
I am not a VAT payer.

Contact:
lektor.mediator@gmail.com
+421 910 842 900
www.evarackova.sk

1. Pre-mediation counselling – this is a consultation before mediation itself:
   • Together we clarify whether your case is suitable for mediation;
   • We prepare you for the mediation process;
   • It usually takes 1-2 hours;
   • Important: What we discuss is not legal advice. If you need legal advice, I recommend contacting an attorney.
2. Mediation – resolving your dispute or conflict:
   • An individual approach depending on what it's about;
   • We can stop at any time if you decide it's not the path for you.
3. Other services:
   • Coaching;
   • Supervision;
   • Mentoring;
   • Consultations;
   • Educational activities.

1. When you choose one of my services, just get in touch:
   • via the form on the website, or
   • simply write me an e-mail, or
   • call +421 910 842 900
2. Once I confirm your order (usually within 5 working days), we treat it as an agreement. From that moment your slot is provisionally reserved – it is finalised once the deposit is paid.
3. For mediation we can arrange a pre-mediation consultation. It's not mandatory, but it can be useful.

1. I always state prices in euros and they are final (I am not a VAT payer).
2. How it works:
   1. Pre-mediation counselling: You pay in advance for the agreed number of hours – so we don't have to deal with paperwork during the meeting.
   2. Mediation: After the date is confirmed I issue a deposit invoice. The standard due date is 5 days, or shorter if we are meeting sooner.
   3. The reservation is considered binding on my side only once the payment is credited.
   4. If you don't pay the deposit on time, we treat it as the contract not having been concluded and each of us goes our own way, with no further obligations.
3. After the service is completed I issue a proper tax document, no later than within 5 days.

For individuals (non-entrepreneurs)

1. If you are a consumer, you have the legal right to withdraw from the contract within 14 days of its conclusion, without giving a reason.
2. However, if you book a service for a date earlier than 14 days from the confirmation of the order, you hereby automatically give your express consent to the service starting before the withdrawal period expires, as provided by law.
3. You'll find the withdrawal form on my website in the Rules of cooperation section, or I'll gladly send it to you by e-mail.

When you need to cancel a meeting

1. Let me know as soon as possible – ideally by phone or e-mail.
2. We'll arrange a replacement date that suits us both.
3. If we can't agree on a new date, I'll refund the amount you paid.

Mediation is different

1. The essence of mediation is that either party can end it at any time – without giving a reason, without penalties.
2. You only pay for the service actually provided.

When I have to cancel

1. If I fall ill, technology fails or unforeseen circumstances arise, it may happen that I postpone or cancel a meeting.
2. In that case you can choose: a new date, or a full refund of the amount paid.

1. If anything didn't sit right with you or you have doubts about the quality of the service, let me know within 2 days of its completion – ideally by e-mail.
2. Describe what wasn't right and I'll get back to you with a proposed solution. Fairness is the foundation.
3. If we don't reach an agreement, you can turn to:

Slovak Trade Inspection (Slovenská obchodná inšpekcia)
SOI Inspectorate for the Nitra Region
Staničná 9, 950 50 Nitra
nr@soi.sk | www.soi.sk

1. I process your data only to the extent I need to provide the services – name, e-mail, phone, billing details.
2. All in line with:
   • the GDPR, and
   • Act No. 18/2018 Coll. on the protection of personal data.
3. You'll find details in the Personal Data Protection section on the website www.mediatorka-nitra.sk.
4. I may contact you with an offer of similar services that could be useful to you – including on the basis of legitimate interest.
5. If you don't want such messages, let me know – I respect that.
6. Cookies: On the website I use only the technical cookies necessary for its functioning.

1. If we meet online (Zoom, Meet etc.), you need:
   • a stable internet connection;
   • a camera and microphone (unless we agree otherwise);
   • a quiet environment where nothing disturbs you;
2. If something fails on my side – we'll arrange a replacement date.
3. If it fails on yours – no right to compensation arises.

1. Everything we say while the services are being provided is confidential.
2. Special confidentiality rules under the Mediation Act apply to mediation.
3. The duty of confidentiality also applies to pre-mediation counselling.
4. I may break this confidentiality only in the cases stipulated by law.

1. All materials, resources and content are my copyrighted work, or the work of the people I collaborate with.
2. They are intended solely for your personal use. They may not be further distributed, copied, modified, used publicly or used commercially – without my express consent.

1. These rules are effective from 1 January 2026. I reserve the right to update them – the current version is always on my website.
2. Everything we deal with together is governed by the law of the Slovak Republic.
3. And if we happened to be unable to agree, the resolution falls under the Slovak courts.
4. When you order something from me, I take it as a sign of trust. And I'll do everything I can so that you leave feeling we've moved your problem in a good direction.